Réservation Quai Est

SHLOMO GAVRIEL

2 weeks ago

5

Great place , excellent service, delicious food❤️❤️❤️

Chris Ashton

7 years ago

3

Lovely spot with view over the Marney river. Waiting staff is not really friendly and slightly condescending as they try to act hype. Hence not really a place to bring your young children. Food is ok, nothing special but not disapointing either, somewhat overpriced. Interior design is cool and trendy. Come for the view and location, for outstanding food, you're better off elsewhere. Voir plus

Clouded Dotted

9 years ago

1

Really Bad... Went there this Sunday for a family lunch. First we booked online and arrived to find that they had no records of our confirmed reservation (proof by text and email of reservation). After a bit we received a nice table by the water which made up for that. However, the waitress was less than useless. Took three reminders to bring water to the table (arrived 1h30 into our being there), forgot to place our order with the kitchen so it took 1h15 for our starter course to come. These came with 4 tiny pieces of bread (very stingy service) and 0 apologies, only that she had "told the kitchen staff off". The starters tasted ok but nothing special. After we had finished our starters it took another 30 minutes of more waiting to get our main course, and another 3 reminders for that too. I ended up being rather unpleasant with her at which point she went to the kitchen and miraculously came right out with our mains.... cold and overcooked! She insists again that it is a mistake from the kitchen and says they can re heat the meat. No apologies whatsoever still on any count, just excuses one after the other and blame on other colleagues. As this was 2 hours after arriving and ordering we decided we had had enough and told her we wanted to pay for our starters and drinks and to go. The manager comes to see us and starts with the same attitude of blaming others and making excuses but once again not a single acknowledgement of the poor quality of service today. We tell him this is unacceptable and he agrees to lets us pay and go. Another waitress starts printing our bill.... with the mains included! I *snap* (it doesn't happen often) and tell her she is being very cheeky and to remove the mains as agreed. Again she blames the manager not telling her although she was right there when we had talked. She reprints it, we pay and we leave. Still only excuses, and no apology. A very very disappointing lunch, poor food, extremely bad service, not one iota of commercial acumen and understanding of customer service. Would not recommend. Too late for further excuses or an apology at this stage as I would not return. Voir plus