Réservation L'escale Marine, The Originals Relais

Kevin N

5 months ago

2

The hotel itself was nice and clean. My only extreme disappointment was that the air conditioning wasn’t working, and neither my kids nor I could sleep. The staff seemed indifferent and just mentioned it wasn’t that hot (though my 10- and 8-year-old couldn’t sleep because they were too warm!). Additionally, about 90% of the outlets weren’t working, with only one random one functioning after trying them all—maybe they’re being “eco-friendly”! They gave me an email address for complaints, but after sending three emails over the last four months, I’ve received no reply. Clearly, customer satisfaction isn’t their priority. Voir plus

Patrick Steegmans

8 months ago

3

We had booked a superior room, but our room was anything but superior. The amenities were very basic. The breakfast was fine and the lady at breakfast was very friendly and helpful. The fact that parking is chargeable is not clearly stated on the website and was also not reported at check-in. For us, choosing a superior room had no added value. Voir plus

Anna Flinders

a year ago

5

Only a 2 night stay but delighted we chose this hotel. The staff are very friendly and welcoming, nothing is too much. The hotel has been under renovation and the the result is a very comfortable, well decorated and comfortable place to stay. Well done! I would highly recommend. Voir plus