Réservation Savoy Hôtel

Jose Godinho

a year ago

2

Sauna only with booking slots in advance and doesn't have resting space. Check-in wasn't ready in time. No Internet the first night. Very squishy floor. Breakfast and bed were good Voir plus

Maik Schuurs

9 months ago

5

I Stayed in this hotel with 6 of my friends during our ski holiday. We had a really nice time. The hotel personal were really kind and friendly, especially Pascal, the host of the hotel. I would recommend this hotel to other groups of friends, the hotel is also suitable for families! Voir plus

Federico Vitale

3 years ago

1

We made a reservation back in November 2021 to stay at the hotel as we previously stayed there in 2018. In mid December the French government announced a travel ban for people visiting from the U.K. Following the announcement we immediately contacted the hotel in order to understand what would happen with our booking. The first thing I would like to point out is the short opening hours of the reception desk. Basically you can only reach them only 2 hours in the morning and 2 hours in the afternoon, after that you will reach the answer machine. We managed to get a hold of the hotel who advised that the general manager was away on holidays and that nobody else would be able to provide us with an answer. We contacted the hotel daily and the lady from the reception, Laureen, said that she was contacting the hotel manager on a daily basis to get an update but he was unable to provide one. After almost a week chasing a response, we finally got the email of Mr. Gilbert Cadet who is the hotel general manager. We tried to be sensible and in our email we asked for a voucher to come later in the year - not even for a refund. After 2 days he got back to us saying that the hotel would apply the general terms and conditions of the purchase and that basically they were not responsible for the decision made by the French government. He also mentioned that when we made the purchase we were aware of covid and yet we decided to make the booking. Please see attached screenshot. I consider this ABSOLUTELY unacceptable as we ended taking the hit despite the hotel is based in France and the decision was made by THEIR government. To be noted that did not cancel our booking at any point in time, instead we were prevented from crossing the border and entering France from the UK. These sort of situations are usually known as force majeur and are not contemplated in the general terms and conditions. This unethical behaviour on behalf of the hotel shows they clearly do not care about their customers and do not deserve to be running a business. On top of this, I would like to highlight that the hotel has issues with their hot water supply. Furthermore, the breakfast is supposed to be served at 7:30am but the tables are not ready, and the cups and cutlery missing from the tables. The rooms miss hand soap and we had to buy it from the shop. I would NOT recommend this hotel to anyone, especially during covid times as they do not adjust to changes in the current environment and they will basically blame it on you. Voir plus