Réservation Le Cheval Blanc

Gilad Topaz

2 weeks ago

5

Very nice hotel. Nice looking rooms, everything was great.

Fred B

9 months ago

1

Quite a disappointing stay at the end of what was an otherwise wonderful trip. Several things to mention. 1. The shower in the room is in the room. No wall. No privacy screen. Just a shower in the corner of the room. 2. The portable AC unit is NOISY and didn’t really cool down the room after a day in the mid 90’s. We gave up and turned it off at 2am and opened the windows so we could sleep. 3. The biggest point of contention came with the wifi. There was no wifi reception in our room. We went to the front desk and were told the walls are thick so wifi is poor in that room. They said they would reset the router , we left for a visit, when we came back still no wifi. We were told to first connect in the lobby, then go to the room and it would hold. Did that and it failed. Then we were told to just use wifi from the lobby. Then we were told that they were not technicians and it was the provider’s fault. Then, while in the lobby, the owner complains to a friend about customers who expect WiFi. I was right there. Basically a very combative owner who accepts zero responsibility and blames everyone and everything else. Then we check out the next day. I had no desire to talk about this any more and he says to me: “you know there is a world wide outage.” I responded that yes I know Microsoft had an outage but that has nothing to do with the fact that there is no wifi in certain rooms. And he tells me that’s impossible as he proceeds to print an invoice and process the 388 euros for our room and meals on my credit card. See the irony there…. He didn’t. He keeps at it and tells me his job is to be a chef, not a technician. A propos being a chef: 4. The meal was mediocre. Only two real choices for each course. The chicken was dry and instead of being accompanied by two French fires should have been accompanied by lip balm. The fish came with two tasteless quenelles with a mushy doughy texture. That dish went back mostly untouched. As a business owner, saying “I’m sorry and let me look into the issue” rather than looking for every other possible excuse would have gone a long way. We told our friends coming in September to book elsewhere. #LogisHotels Voir plus

Andrew Jinman

a year ago

3

I was not sure to award two or three stars. Everything is ok. But does not warrant a Logis three star rating. It was unfortunate that we stayed the previous night in a hotel which I have given a 5* rating. We dined on full board package offered by Brittany Ferries. The worst point was the evening meal. Upon reflection, it was just a poor meal with a very limited choice. Only two options available in both starter and main courses. We sampled all available and we agreed every one was poor and ranks in the bottom three of many meals enjoyed in France. The service was very outdated and does not compare with very excellent hoteliers we have met in France. Even though the service was given by two individuals in their 20”s or 30”s. The meal was the most expensive on this trip to France. It is very obvious that neither have benefited from working in a range of hotels to develop a successful style. The hotel lies within an exclusive group, were we would never consider a return visit. Voir plus