Réservation Château De Fontanges

Cat Delbarre

2 weeks ago

2

Extremely misleading. Very little help with parking or making the check in easy. Not for seniors with physical difficulties in carrying luggage. Rooms like a motel 6 motel. A bed with just 2 pillows, a desk with a TV and a chair. No heat at all in the rooms and in April it was so cold. Making this night terrible. The unacceptable and shamefull breakfast buffet was actually a shock. No attendant, all self served, but there was no food . It looked like what little was there was 3 day old leftovers on a table after all guests were gone. I have never seen anything like it. No one as checking to see if all was as it should be. This was not even included in the room. I would like my money back for this. One should not have to ask for anything. Every employee there, except the maid,needs to go to hostelry school. The ladies making the rooms is the only one who helped me, talked to me and took my luggage to the car. Thank you to her. Please do not contemplate this place, it is not what it seems at all. Voir plus

Darragh Hulgraine

a year ago

5

We have great memories of our stay at the beautiful Château de Fontanges. The staff were friendly and professional and they did so much extra for us to ensure we enjoyed our stay. The Château is renovated to modern standards but still retains its historic charm. It features great amenities including a pool, a spa and a bar / café. There is a bus stop nearby with buses running to and from Rodez and the staff can also arrange taxis. We look forward to visiting Château de Fontanges again in the future. Voir plus

Sergiusz M

2 years ago

1

I have reserved the rooms online and immediately called the hotel to confirm everything. The first little minus is for the beds - I have asked a double bed in one of the rooms and have received 2 single ones "moved next to each other" - on the phone I was told there will be double I was advised there is a restaurant but the receptionist didn't advised on the need of reservation even though I have mentioned a late arrival (20:00) The next day when we arrived after long journey we were told there is no space in the restaurant. I was then sent to another restaurant in the city, approximately 5 km away. It was also not possible to order food for room service. The receptionist was advised that we will have our meal outside after 21:30-22:00. She advised she will be at the reception in the night. It came to my grate surprise that when we came back after 23:00 the whole place was completely locked. We spent 40 minutes at the entrance but the door were fully locked. No-one let us in, the reception was closed. After long time banging at the door the angry guests woke up responsible personnel and we were finally let in. The reception phone kept ringing but it was unanswered as there was no one there.... I'm really disappointed that the crew didn't tell us the hotel completely shuts down after 23:00 especially they knew we are forced to go out for meal as there were no options inside . I even asked the reception to book us the table for the evening so they knew we won't be able to come back before 23:00. Finally we were let in after nearly 1 hour by someone who seemed woked up. Is this really type of service that is expected here?? Voir plus