Réservation Hotel & Spa Les Violettes En Alsace

Aiden Ryan

a year ago

5

We are a family of 4 (2 adults, 2 teens) and stayed at Hotel & Spa Les Violettes for 2 nights during our visit to Europa-Park. After the crazy excitement at Europa-Park, it was a treat to sleep in tranquil surroundings. What most stands out to us was the extra effort that the friendly restaurant staff took to cater for our vegetarian diets. The food was very delicious. Thank you so much. The breakfast buffet selection includes different pastries and breads with butter, jams etc, sausages, eggs (scrambled and boiled), crepes, American pancakes (incl. maple syrup to drizzle), fruits, cold meats, yogurts, fresh orange juice, coffee/tea/hot chocolate. This is not an exhaustive list but you get the gist of what's on offer. We were given directions to our room which we found relatively easily. The way was marked pretty clearly. We were not offered help with our luggage but we are 4 healthy and strong individuals so there was no need for help. The reception was covered with only 1 staff member (it was later in the evening, around 19:00) and she had to take care of another couple who arrived shortly after we did, so it was not a problem at all for us. The room we stayed in was clean, quiet and comfortable and among the complimentary items were even a toothbrush set and shaving set. These are not common features in most 4-star hotels and were a pleasant surprise. The room included an ironing board and iron which I also haven't seen that often in other 4-star hotels. The hair/body wash and conditioner have a lovely fragrance and are really good products and we even purchased some shampoo to take home with us. The view from our room was breathtaking with the hills in front of us and the hotel garden and spa below. The balcony was large too. The spa is simply wonderful. We did not take any advantage of the beauty treatments on offer but we did enjoy the pool, sauna etc which left us feeling revitalised. Look out for the gorgeous mirror with a frame made of tree branches on your way to the restaurant and the beautiful blue ceiling lamp at the top of the stairs when going to the restaurant. The statues outside are really special too. There was also a hand cart outside filled with meadow flowers growing very happily. Thank you Hotel & Spa Les Violettes for giving our family such a lovely experience Voir plus

Joe Austin

2 years ago

5

What a lovely place! The spa was exquisite and the staff were kind and welcoming from start to finish. The hotel was right next to a gorgeous Basilica and in a quaint town, about 30-60 mins to major attractions. It was very nice to come back to such a warm and inviting home base when on the road to various tourism locations! Room and balcony were also very clean. As my wife pointed out, "They run a tight ship!" :) Voir plus

Alvar F Monroy

a year ago

1

The best thing about this place is the location and probably one of the few good things about it overall. The decor is outdated and mismatched, with a clear need to be renewed. After the check-in you're given instructions on how to get to your room and you're offered no help with luggage. The staff Cary name tags with flags to indicate the languages they speak, despite that our waiter with an English flag on his name tag could not understand a single word of English and I had to order in my broken French. The charcuterie "board" I ordered was all sorts of local cured meats in way too big cuts, served in a deep plate rolled up and tangled. The vegetables in vinegar that accompanied it were scattered above all in small chunks. Our dining experience took 2.5 hours with no proper wine service and a clearly understaffed main area. They tried their best bust considering how big it was and how often the kitchen bell goes off, they spend way to much time chitchatting with the customers at the table. The pool area is not as warm as you would need for weather and it's full of families with children constantly diving and kicking around. The only public hot tub is open to the air and has only around 8 available seats with other guests hoarding it for hours, we never got a chance to try it. Overall we would not repeat the experience and would recommend a different location for a quiet spa romantic getaway. Voir plus