Réservation Le Bistroquet De La Dame

Ed West

a year ago

1

Probably the worst experience we’ve had as restaurant customers. Because our daughters are vegetarian and the menu is understandably meat-dominated we went off piste and asked for two plain poached eggs with frites for each of them. This appeared to be no trouble at first, but when they eventually arrived, late, they were drowned in chorizo and creamed aubergine. My wife and our companion speak good French and explained the issue but there was no apology. We asked for the correct order to be sent, but waited half an hour and when we went to check what was happening, it turned out they hadn’t even put the replacement order through. When the replacements did eventually arrive they were wrong again — only one egg per person instead of two and still served with the aubergine etc (although at least they didn’t have any meat). We had also asked for bread in the meantime which they also forgot. Eventually, 1 hour 45 minutes after ordering and with the children having got two out of four eggs — at 10 euros each — the girls ate the eggs out of hunger and gave up on trying to get the plain eggs we had wanted, and asked for the bill. We were also waiting for ice cream which came as part of the children’s meal which hadn’t arrived, so we decided not to wait any longer for them). When the bill arrived they had charged us for four eggs at a total of €40 and when my wife asked the chef-manager whether they shouldn’t at least take off the eggs out of pure politeness, she showed zero contrition for our delayed and frustrating customer experience. Her argument was, quite simply, “Well you ate the eggs so you have to pay for them”. When we remonstrated that we had to eat them or go hungry, she picked up her phone and threatened to call the police. Still, our steak was quite nice so there is that. Voir plus

Geraldine Murphy

2 years ago

5

Fabulous place. Talented owner/chef, super friendly and efficient partner. Love the effort that goes into the ever changing menu. The couple deserve to succeed. Voir plus

Arno Rogg

2 years ago

5

28€ for a lunch menu seemed a little steep but the food was excellent. I would definitely recommend.