Réservation Logis Hotel & Restaurant - Le Gonfalon

Peitre Buick

9 months ago

1

I was charged for this stay, despite not being able to provide 48 hours notice that I could not get there. I can understand that the cancellation policy allows them to do this when someone fails to turn up but my flight from India was delayed 6 hours and rescheduled so we couldn’t arrive (I wrote 2 emails warning them we were still stuck in Delhi on the ground) - this was not my fault. I would have thought the proper (and polite) thing to do would be to charge me but send me an email perhaps offering some credit in case we wanted to stay next year. They didn’t even write a response to my emails so the first notice I had was a charge on my credit card statement. PS: In their response online, the hotel said they wouldn't have charged me if I had called to warn them - which is specious as I wrote two emails warning them of my flight problem. Voir plus

Christine SILVESTRE VÉRITÉ

a month ago

5

Very nice recovery. Quality services. Excellent restaurant. My favorite goes to the manager who is always dressed elegantly. Very respectful attitude, always friendly and smiling. Everything is done so that you have a great time. He knows all the dishes served and comments on them. Thank you very much sir. Voir plus

Cécile Férey

4 months ago

5

An unmissable address due to the warm atmosphere, the welcome of the owner and the quality of the gastronomy. Flawless for the gourmet menu that we tasted and which delighted us as the quality of the products and the flavors were succulent at an affordable price. We will come back for sure! Voir plus