Réservation Deltour Hôtel Le Puy En Velay Brives

Branko Grcic

6 months ago

1

I have traveled all over the world, but what I experienced in this hotel was a total horror. Fortunately, I recorded with my phone the behavior of the receptionist who was hysterical at the reception and acted like she was crazy. Although the management defends her actions, I later documented what happened to the police with a video on my phone. Total madness. The person at the reception didn't even want to do my check-in or ask for my documents. Avoid this hotel at all costs if you don't want to experience horror. UPDATE - Reaction to the hotel management's response: As you can see, the staff of this hotel does not hesitate to insult their guests, to call them mentally ill and to argue with them. This only confirms what kind of staff it is and if you want to avoid problems, avoid this hotel. Voir plus

Jura Film

6 months ago

1

11/10/2024, 10:00 p.m. Terribly bad experience. If someone had just told me that I would be insulted on a national basis in 21st century France, by a receptionist in a hotel I paid for, I wouldn't have believed him. After driving almost 700 km with my motorcycle, I was welcomed to this hotel by a very nervous young person who introduced herself as a receptionist. When I asked her how to get the motorcycle from the street to the parking lot, she started yelling at me. I asked her to call the manager but she refused. I was helpless and then I called the police who told her to give me the room card because I paid. What a terrible experience. Update (answer to your reply): Have you also trained your staff to swear at guests and use anti-Semitic language? Have you looked at the footage from the cameras at all? Also, the receptionist told me that my height and head shape scared her. This is not normal and professional. I am even considering taking legal action against your staff. Voir plus

Francois Cureau

3 months ago

2

Not great. Ok for one night. Cleanliness very questionable. One night max... by accident !