Réservation Le Clos Des Délices

Mischa Kowall

4 months ago

1

My advice - find another hotel in this area, there are many. Truly disappointing service here, and a lack of accessibility of older people. Half of the hotel consists of out-dated rooms that are poorly maintained. The elevator was broken, but we weren’t advised by the hotel ahead of time. They were aware that we had an 81 year old travelling with us, and rather than move her to a room with access to an elevator, they suggested that she take the stairs and walk outdoors where it is icy. We even spoke to the hotel manger who had no interest in helping (or salvaging an extremely poor guest experience). Appalling - will not be back. Voir plus

Arjan Arts

2 years ago

4

Stayed at this hotel for 3 nights during a business trip. The hotel has been renovated and my room, very large and well equipped was excellent. Although the matras was very hard. Breakfast lunch and dinner where also great and the staff was very nice and helpful. I was a bit surprised that in the restaurant many young staff member struggle to speak English. And the first evening when we had no French colleagues we even felt some avoided us. Maybe a little training, even to explain a customer that you have a colleague that speaks English, or you speak german would have been nice. Still many older staff at reception and the gardener ( who suggested me a route to walk at 7 am in the morning) where helpful with a combination of German and English. The gym is small but the equipment is new, clean and works well. My colleagues where enthusiastic about the spa. I am looking forward to go back to this hotel! Voir plus

Hollie Conway

5 years ago

2

Incredibly disappointing experience and unacceptably poor customer service. We booked two rooms in the hotel plus dinner and breakfast for 11 in the restaurant for a family celebration. We were hoping for a relaxing weekend in beautiful surroundings as promised by the website. To our absolute surprise, when we arrived we found a building site. The grounds have been totally destroyed by building work, the hotel is mainly boarded up with chip board and the spa is nearly entirely closed. There is a make-shift jacuzzi outside. This certainly wasn't the charming experience we were promised on the website - which still does not warn you that the hotel is nearly entirely under construction. When we addressed the state of the hotel with the manager we were shouted at, berated, and even accused of lying and one point. The lie was the hotel themselves - it is unacceptable to sell an experience that is totally unavailable and then treat customers so poorly. Even without the building work the photographs are a very glamourised representation of what you will actually find. The food in the restaurant was fine although incredibly overpriced and breakfast was poor. The breakfast buffet is tiny - in a very cramped corner of the small dining room and has a limited selection. If the hotel is busy the breakfast area is so overcrowded it becomes impossible. Hotels needs to renovate and that is understandable. What isn't understandable is how guests are not warned of quite how severe the impact on their stay would be and how badly we were treated thereafter. Voir plus