Réservation Hôtel, Bar-restaurant & Spa Les Clarines

MORGANE cabella

8 months ago

1

Massively disappointing! Appealing at first based upon visual marketing / pictures and nice terrasse outdoorsy atmosphere with view on the pool of the hotel. We were welcomed nicely, quickly and waitress left us the choice to seat wherever we wished which was a very good start. 👍 But from the moment we sat down, our customer experience crashed drastically. - Mojito was that light and diluted in that much ice that we wondered if it was a virgin drink or an alcohol one - Rice can be served as a side in some mains but not others…. 🤔God know why….I’ve tried to order rice as a side with the octopus (which as by the way perfectly cooked and seasoned 👍) instead of sweet potatoes fries but the only option I’ve been given was traditional fries. Even tho I’ve seen my neighbours plate ordering another dish including rice. Anyway so I ordered to the waitress traditional fries but I got served sweet potatoes fries instead…. 🙄I had to request to the waiter to review my order and claim the traditional fries I’ve ordered initially - mistakes can happen, no big deal. But the staff didn’t really do law profile about this mistake. - staff eating/snacking behind the bar visible by customers 🤦‍♀️ - waitress wearing sunglasses all along the service even while greeting and taking orders with customers… waitress not showing up to clean up after our disappointing desserts (maybe to avoid asking us “how did things went?” and hear me complain about it). The waitress did not give us the bill and neither advised where to go for it. We had to guess… - now the icing on the cake… 🥁the official most disappointing “pavlova” dessert experience ever. What as called in the menu (I quote) “Pavlova aux fruits rouges 9€” was in reality industrial whipped cream crowning a berry ice cream scoop thrown above a solid hard rock meringue 😂👏 OMG. I should have pay a visit to the nearest supermarket for grocery shopping and do this at home myself for way cheeper. A disgrace. That’s call misleading marketing guys… because what you served wasn’t what was promised on the menu ! I highly advise the chef to have a look online and study how to do and serve pavlova to your guests instead of scamming and loosing people with poor customer service. I’ve tried to hit my spoon into the meringue but I honestly gave up, I’m not even sure if fruits in desserts they serve are frozen or fresh maybe they were but at this stage I’m wondering… Anyway we went to pay the bill at the reception and said a word about our experience especially the dessert part and no responsibility was taken, the receptionist defended the kitchen staff (good team spirit tho lol) saying the dessert wasn’t satisfactory to my taste but the recipe was matching correctly with the name of the dessert on the menu …. which wasn’t for sure but our voice didn’t got heard and we did not receive any goodwill gesture neither to try saving the customer experience as much as possible. Sad to have to badly review the restaurant, maybe the hotel and spa could be a better experience. This establishment has been refered by a friend, we were looking forward to have a great lunch chilling in a nice hotel restaurant environment for a vacation time - unfortunately, we gave it a try without success, leaving with a bitter taste. Definitely won’t be back 👎😩 Voir plus

Sara Stivers

a year ago

5

We had a great stay here after a week of hiking in the Vercors. It was a great place to end our trip. The staff was lovely and very accommodating, the rooms were comfortable and clean, and the spa was such a nice addition! The bar and restaurant on site were great as well. Voir plus

Gabriel Delepierre

3 years ago

5

Great Hotel, great service, beautyful bedroom. Spa and massage were divine, particularly after a day of hiking. Those people know their work ! Restaurant was good too. I warmly recommend this place ! Voir plus