Kaspar Bosshard
9 months ago
The best is the location and the surroundings of this 18C mansion. The garden, restaurant and pool area are stunning! The Michelin star restaurant is
outstanding, although a bit pricy. Absolutely worth a visit. The rooms are spacious, in summer a little too warm (old AC) and could use an overall face lift. The hotel is dog friendly, you can bring the dog to most areas except for the pool area.
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Melissa Peterson
11 months ago
An idyllic slice of Provence. Great views, beautiful garden, charming outdoor seating...my room had large windows and was very spacious, and had a
lovely bathtub. All the design details, from the keys to the pottery used in the breakfast buffet, plus a staff that is very helpful and kind. The restaurant is definitely worth eating at. A wonderful space, very professional and informative staff, three menus to choose from guaranteed to give you a snapshot of the local culture with a finesse and refinement. Highly recommend and can't wait to come back.
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Marion Bullôt
7 months ago
1
NOT FIVE STAR - FAR FROM IT
Sadly this is a property that is not meeting 5 star standards, both in terms of infrastructure and service. The team tried
to ‘school me’ on what to expect in a 5-star establishment when I challenged them, sadly they picked the wrong person to try to educate: I stay in average 100+ nights/year in 5 star hotels for work and also work in this industry, so I have an above average understanding of standards. And sadly, in their case, they are well below 5 star standards. Our main challenge during our stay was the air conditioning. We couldn’t get the temperature in our room below 28C/82F due to the weak and old air con unit. They tried to convince me that it wasn’t possible for aircons to cool a room below 10 degree celcius than the outside temperature (hmmm obviously not the case, a modern, functioning AC system can get the temp down to 18C/65F even if it’s 40C/100F+ outside). They wouldn’t admit that it was their 20+ year old AC system that couldn’t do the job. Then they gaslit me in making it seem like it was my fault: “you’re probably from America, you’re used to sleeping in rooms that are too cold. It’s not common in France, what we have here is normal’. Hmmm again, no (AMERICAN GUESTS BEWARE!). Regardless of what temperature I’m used to sleeping in, you cannot expect me (or anyone, especially not my 5-month old baby) to sleep comfortably in a room at 28C/82F. When I explained that we had a sleepless night because our baby (who normally sleeps through the night) was up all night, uncomfortable, there was no apology, no compassion, no offer to make amends, just defensiveness. Not a smile, no hospitality, nothing. I made the mistake of flagging that the mini fridge in the room didn’t work either, which also got a defensive response (it’s not supposed to be as cold as a regular fridge, it’s not going to keep food cold etc). Ok cool, again, not the point: the fridge was on the maximum setting and everything was room temp in there, even just bottled water.
As opposed to admitting their shortcomings, the staff are defensive and argumentative (as you can probably see from their responses to the other negative reviews. I’m sure they’ll find something to accuse me of instead of admitting the issues and/or responding hospitably).
Real disappointment - this was supposed to be a treat for our family as my husband just finished participating in the Paris Olympics but sadly it was a very frustrating 3 days instead. Hard pass next time. Real shame as it’s a lovely setting and property.
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