Réservation Carcarille

CALLUM REBOUL

a year ago

5

GREAT HOTEL WITH LOVELY STAFF!! They went out of their way multiple times to help us with booking taxis and sharing local knowledge. Hotel is a 30 minute walk from Gordes which i would 100% recommend as it is a beautiful place. Book a stay here!! Voir plus

Elaine Murphy Rizzo

12 years ago

5

We went here with our two young boys (6 & 9) and had a great dinner. The food was very good. They have a children's dinner which includes dessert. They were able to give me a vegetarian main which was delicious. Voir plus

Cindy Chang

5 years ago

1

This was truly a very disappointing experience. I spent weeks looking at hotels online in Gordes and was really looking forward to staying in this hotel given the reviews and pictures online. However, at 6pm on the day of check-in they call me on my phone (I'm in Gordes having dinner at this time) and they ask me at what time I'm checking in. I inform them that I was planning on checking in around 830pm given that we had just sat down for dinner after a long day of traveling. At this point they tell me they are closing at 8pm because the restaurant is closed that day and that they are unable to wait for me. They tried to make me return earlier which I refused and finally they agreed to leave the keys w/ instructions outside the property for me. First of all, the check in information by email said check in could be anytime until 10pm. Second, if you were planning on closing earlier because it's off season, why are you calling me 2 hours before rather than emailing me weeks before to let me know in anticipation? And what if I didn't have a phone you could reach me to? Would you just leave me outside in the countryside? To add to this, the Wifi never worked in my room (room #9). The next day when I was checking out, the check out experience was unpleasant and not friendly at all. They never apologized for the miscommunication and didn't ask me how my stay was. I am very disappointed with this stay and will definitely not be returning. Voir plus