Réservation Château De L'aubrière

Anthea Ellis

4 months ago

5

What can we say? Gorgeous place. Such friendly service. The food was great, quiet, and calm. Fab log fire, too. Clean and tidy. Beautiful cat and Boxer dog puppies. Christmas decorations abundant. Would certainly return 5* from us Voir plus

christine loh

11 months ago

1

Summary: I stayed here in May 2024 and do not recommend. It feels like a budget bed and breakfast and given the price, you can likely find more luxury accommodation with better service and amenities, and at a better location. My rating for Rooms / Service / Location would average 2 star. But given the steep price paid, I have downgraded overall rating to 1 star. When: 3 nights in May 2024 Price: EUR300/night including breakfast for two Room: Suite Princess Marie room --- Lengthy details: I stayed here in May 2024, just fresh from their re-opening. We had very limited enjoyment of the general/shared areas during our stay, as it was unkept and not welcoming at all. It was also quite unprofessional – breakfast was meant to be at 800am, but when we came down at 755am on Day 2, nothing was set up (besides the uneaten fruit from breakfast the day before that was left out) nor was there anyone to speak to at reception. We ended up leaving as we didn’t want to be delayed (we had a big day of chateau visits ahead of us!) and just got some breakfast at a local boulangerie. At checkout, I shared my disappointment with the operator (also the new owner) that I couldn’t enjoy the outdoor area on a beautiful sunny day– that I had wanted to have my pre-dinner cocktail (purchased from their bar at EUR16) on the undercover patio facing the back, but couldn’t do so as the tables were very dirty from works being done on the chateau. The new owner responded by saying I could have instead sat at the front of the chateau where the sofas were set up (though this would have been amongst an unkept garden). I do understand that they were just completing renovations. However, she refused to acknowledge the experience we had or apologise. We also shared our Day 2 breakfast experience (after she tried to charge us for breakfast that day) and she argued that she had the oven on and was in the middle of preparing breakfast and that was why she wasn’t able to be present at reception. She had no interest in our experience, didn’t bother acknowledging the inconvenience to us and even insinuated that we were raising issues at checkout in some attempt to get a discount... The service received from her was just completely underwhelming and left a sour taste in our mouths. Location wise, the Tours restaurant scene is ~20 minutes away by car - a point to consider, given the chateau restaurant was only open 1 of the 3 nights during our stay. Food at the chateau restaurant was actually fantastic and the rooms were OK (nothing special, bed was fine; other furniture was tired). But overall, given the unpleasant experience we had and the unpleasant interaction with the new owner, we would not return for a stay and would not recommend. For EUR 300/night, you'd expect more and there are definitely better options out there. Voir plus

Guy Blelloch

10 months ago

5

newly renovated in beautiful style. large rooms with large windows and tall ceilings. best value of our trip for under $200 euro a night. great location with large property Voir plus