Réservation Auberge Le Semnoz

Jan Damme

2 years ago

3

The rooms at this hotel are quite outdated and even though most reviews said they are clean, the bathroom had molding and it smelled a bit. There is no air-conditioning so in summer it is unbearably hot at night. You could open a window as it would be slightly cooler but the room we had was located at the outside stairs so everyone walking up the stairs would look straight in. Personnel is super friendly though! Voir plus

Steve Bruce

a year ago

5

Called in every day for a pint every day for a week , outstanding people, nothing is to much trouble, had the use of the pool , and the owner could not be more friendly, even gave us a present on our last day. He made a point of slowing us down " no rush , take your time" will return. 10/10 Voir plus

Zascha Bresilley

2 years ago

2

The staff were very friendly, charming and welcoming. They helped wherever they could. Trace and pool great space to relax. The location is stunning. Unfortunately, that’s about all the positives. Be warned, Wi-Fi does not work (unlike what’s stated on website) - had to use my own data the whole stay. No air-conditioning in the rooms which in the sweltering summer heat wasn’t great. Was given room 35 right above kitchen so couldn’t get any sleep most of the night with cutlery, crockery, bins, lights, cars pulling up noises. Our room only had one plug socket available to charge phones / devices. Lighting of our room very dim. Bathroom tiny. Bitten by fleas in the night probably in the bed. Very poor breakfast choices, variety - not even simple cereal available to help yourself, everything given out like in rations (again unlike ‘breakfast buffet’ as shown on website photo). The auberge’s corridors and rooms are very old, worn and dated. Paint chipping off walls, skirting boards falling apart, dirty worn carpets. Doesn’t look like they’ve done any refreshing in a very long time. There’s a curfew of 11pm to be back in the hotel otherwise you can’t get in! You’re not given a front door key. Never experienced this in all my travels. Had early morning flight and when I tried to leave hotel that morning, was almost locked in! Thankfully the pool door was open and left my room key in plants outside reception. To point out that none of this was communicated to me whatsoever. First time in all my travels I’ve had to do this. Not enough staff. So much so that I had to handout room keys to people who were waiting at reception. One person doing reception, the bar, the restaurant is simply not good enough. Far better communication is needed with visitors. A ‘welcome pack/book’ in the rooms with information about breakfast, Wi-Fi, leaving early, where to eat, buses, taxi info, bike hire etc. would be very helpful. This place has the potential to be a really top accommodation with a closer look at these issues and attention to detail, at very little cost to fix. Voir plus