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Need a contracted taxi for medical transport or a consultation? The contracted taxi is a reliable mobility solution, adapted for medical care-related travel covered by Health Insurance. Discover here all the essential information to understand and book a contracted taxi with ease.
What is a contracted taxi?
A contracted taxi is a taxi approved by Health Insurance to provide seated medical transport. This type of transport is intended for patients who need to go to a hospital, healthcare center, clinic, rehabilitation center, or specialist, while being able to travel in a seated position.
Transport by contracted taxi can be fully or partially covered by Social Security, under certain conditions.
Who can benefit from a contracted taxi?
The contracted taxi is reserved for patients who have:
A medical transport prescription issued by a doctor- Coverage by Health Insurance, depending on the situation (long-term conditions, hospitalizations, heavy treatments, etc.)
It is therefore necessary to have a specific prescription indicating the need to use a contracted taxi to be eligible for reimbursement.
How to recognize a contracted taxi?
A contracted taxi is easily identifiable thanks to:
- The blue sticker "Contracted Taxi - Health Insurance Organizations" displayed on the vehicle's rear window
- An official certificate issued to the driver by Health Insurance
Only taxis with this approval are authorized to provide reimbursable medical transport.
What documents should I present to the driver?
To benefit from transport coverage, you must present:
- Your medical transport prescription (original)
- Your up-to-date proof of rights (Vitale card)
- An ID document if necessary
These documents allow the driver to establish the healthcare form for reimbursement by Health Insurance.
Is transport by contracted taxi completely free?
The transport can be:
- Fully covered (100%) if you are exempt from the co-payment (long-term condition, pregnancy over 6 months, work accident, etc.)
- Partially covered (65%) in other cases, with a possible remaining amount to pay or additional coverage by your supplementary health insurance.
It is therefore important to verify your situation with your CPAM (Primary Health Insurance Fund).
How to book a contracted taxi?
Booking can be done:
- By phone directly with a driver or a contracted taxi dispatch center
- Online via a specialized booking website
- Through the healthcare facility which sometimes directly organizes the transport
It is advised to book in advance, especially for long journeys, hospital transfers, or transport scheduled at specific times.
Is it possible to book a contracted taxi for a long journey?
Yes. The contracted taxi can be booked for:
- Short trips (medical appointments in town)
- Long-distance trips (transfers to a specialized hospital center in another region)
For long distances, the medical prescription must specifically justify the need for transport and may be subject to prior approval from Social Security.
Can I book a contracted taxi for an accompanying person?
Yes. An accompanying person is allowed in the contracted taxi at no extra cost if this is mentioned on your medical prescription or if your health condition justifies it (for example for children, elderly people, or people with disabilities).
What are the advantages of a contracted taxi compared to a regular taxi?
- Full or partial reimbursement by Health Insurance
- Priority given for medical trips
- Assured comfort and safety, with drivers trained to transport patients
- Simplified procedures thanks to administrative handling directly by the driver
What should I do if I don't have my medical prescription on the day of transport?
Without a valid medical prescription, the transport will be considered as private transport, and you will have to pay for the ride yourself without the possibility of reimbursement by Health Insurance.
It is therefore essential to have your prescription before getting into the taxi.
Can I use a contracted taxi for other non-medical travel?
No. The contracted taxi is strictly reserved for prescribed medical travel. For private, tourist, or professional trips, you must use a regular taxi or a private hire vehicle.
What to do in case of cancellation or change of appointment?
It is important to notify as early as possible your driver or booking center to avoid any unnecessary travel. Some platforms also allow you to modify or cancel your ride online free of charge, subject to respecting a deadline.
Book your contracted taxi with peace of mind
The contracted taxi is the ideal solution for your medical travel in complete safety and with the guarantee of appropriate coverage. Remember to book in advance to ensure your journey in the best conditions!
Our customer support team is here to help you!