This site is owned and operated by WEB SQUIRREL LTD, an Irish Limited company with a share capital of ten (10) euros, registered with the Irish Companies Registry under number 606933, and having its registered office at 66 BAGGOT STREET LOWER, DUBLIN, DUBLIN, D02FK85, IRELAND (“Rezervao”, or “we”).
1. PurposeRezervao offers a booking assistance service at Rezervao.com (“Site”).
The T&Cs govern your access to and use of the Site and Services.
When opening an account on the Site, you will be asked to tick a box confirming that you have read and accept the T&Cs, which will then form a valid contract between you and Rezervao.
Please read the following carefully. Do not use the Site if you do not accept the T&Cs. We may update the T&Cs from time to time, and will notify you before this new version is published online.
We may also make changes without notice to the structure and design of the Site, certain Services, or content, to enhance your customer experience.
DefinitionsIn this document,
“Account” refers to the account you need to create to become a Member and access the Services available on the Site.
“Client Area” refers to your personal and dedicated space, where you can access the Services.
“Applicable Laws” has the meaning assigned to it in Article 14.
“Member” refers to any natural or legal person with an Account on the Site.
“Services” refers to all products, services, content, features, technologies, or functionalities offered to you through the Site.
2. Opening an accountA. Conditions
You must be at least 18 years old. You must be at least 18 years old to access our Services, which you will be required to certify, if applicable, when opening the Account.
You must have the authority to bind the company you represent, if applicable. You certify that you have the authority to bind the company or entity on whose behalf you access our Services, and that it fully accepts the T&Cs.
B. Creating an account
The Site allows Members to register and then benefit from the booking assistant.
To create an Account, you must fill in the required fields in the payment form (including your email and phone number), and we will send you a password by email. You will also need to read and accept these T&Cs and our Privacy Policy.
C. Accuracy of Account Information
You certify that your Account contains accurate and truthful information, and you agree to update it as necessary.
D. Password
You are responsible for your Account password, which you must keep confidential. You agree to notify us of any unauthorized access to your Account or any security breach of your Account, such as the loss or theft of your login information.
3. ServicesOur service is aimed at individuals and includes the following offer:
Plan Rezervao:
In the Rezervao plan, an assistant will contact you after your reservation to confirm or deny the reservation you just made. They will answer all your questions about the reservation assistance service and help you with all your online bookings.
- Reservation assistance for the restaurant of your choice
- Reservation assistance for your train and flight tickets
- Support and personalized assistance
Members' use of the Site is subject to rules. By using the Site, you agree to:
- not infringe on the rights and image of Rezervao and its affiliates, including but not limited to intellectual property rights;
- not open an Account in the name of anyone other than yourself;
- not use any device, software, or other element that may interfere with the proper functioning of the Site, or that is intended to destroy, interfere with, intercept, or divert any system, data, or personal information; and
- more generally, not do anything that may contravene the Applicable Laws and the Terms and Conditions.
To access the Services, you must pay the amount of the Rezervao monthly Service plan, as described on the Site. As our service is intended for individuals, the plan prices are displayed on the Site in euros (€) inclusive of VAT, reflecting the applicable VAT rate on the purchase date.
All member access to the Service is concluded for an indefinite period from the time of commitment. This membership access is non-binding and can be terminated at any time.
Rezervao reserves the right to modify the amount of the Rezervao plan. You will be notified at least 10 days before the end of your current plan and will have the freedom not to renew your plan.
The Rezervao plan is payable in advance by direct debit using the payment method provided on the Site. In case of payment failure, Rezervao will retry the payment, and in the event of another payment failure, may freely terminate the Services without any liability for compensation but reserves the right to claim payment of the amounts owed and any damages it considers itself entitled to.
6. Intellectual PropertyThis Site is operated by Rezervao and its affiliates.
Our proprietary software and the content on the Site, including but not limited to logos, trademarks, trade names, images, texts, illustrations, audio files, video files, as well as the selection, coordination, and combination of these elements, are protected by copyright, trademark rights, and other intellectual or industrial property rights owned by us or held by others who have granted us permission.
By becoming a Member, you are granted a non-exclusive, revocable, personal, and non-transferable license to use the Site for your personal use and in accordance with the purpose of the Site.
Any use or exploitation of the Site and its content other than as permitted herein is strictly prohibited.
The license granted to you will terminate in the event of non-compliant use of the Site.
All new versions, updates, or modifications to the Site, Services, or related content will be governed by the Terms and Conditions. Rezervao reserves the right to assert any rights not expressly mentioned in these Terms and Conditions.
7. Role of Rezervao / Limitation of LiabilityMembers act under their full and sole responsibility.
In particular, Rezervao cannot be held liable if the service does not produce the desired effect for the Member, especially due to:
- Incorrect information provided by the Member during the purchase of our service.
- A change in Applicable Laws, rendering the service wholly or partially inaccurate, misleading, or illegal.
We are not responsible for the use of the Site or any indirect damage such as financial loss, operational loss, or moral prejudice claimed by a Member as a result of their navigation on the Site or use of the Services.
You agree to only pursue Rezervao and its affiliates for damages based on information provided by them. If you take action against another legal or natural person other than Rezervao or its affiliates, you expressly waive any claims against Rezervao in connection with that action.
8. Account Suspension, Access Limitations, and TerminationYou may terminate your contractual relationship with Rezervao at any time by closing your Account in your Client Area. Termination will take effect immediately, and your plan will be automatically canceled.
If you fail to meet your obligations under the Terms and Conditions, or if we have good reason to believe that the security and integrity of Rezervao, Members, or third parties are at risk, we reserve the right to immediately terminate the Terms and Conditions binding you to Rezervao and close your Account.
If necessary, you will be notified of such a measure to allow you to respond. Rezervao may decide at its sole discretion to terminate the measures put in place.
9. Personal DataWe collect and process some of your personal data. By using the Site and registering as a Member, you acknowledge and consent to the processing of your personal data in accordance with our Privacy Policy.
10. Accessibility and FeaturesWe will make our best efforts to maintain continuous access to the Site. However, access to the Site and the use of certain features may be suspended or interrupted without notice due to maintenance, migration, updates, outages, or network constraints, or for other technical reasons.
We reserve the discretionary right to modify or suspend all or part of your access to the Site or its features, either temporarily or permanently.
11. HyperlinksOur Site may contain links to other websites. We have no control over these sites and are not responsible for their content. By clicking on these links, you acknowledge that we disclaim all responsibility for the content of these sites and that we have no specific connection with the individuals or entities responsible for these sites.
12. Modification of the Terms and ConditionsThese Terms and Conditions and the documents expressly incorporated herein represent the entire agreement between you and Rezervao regarding your use of the Site and Services.
Rezervao may modify these Terms and Conditions to adapt them to the technological and commercial environment and to comply with the legal and regulatory framework. Any modified version of the Terms and Conditions will be posted on the Site with its effective date, and Rezervao will inform you of these changes before they take effect.
13. Right of Withdrawal and Refund PolicyNo refund request for a subscription is allowed if received after the expiration of a fourteen (14) day period from the initial subscription to the services.
All refund requests before the expiration of the fourteen (14) day period can be made by phone or email through our customer service. Customer service will respond within 48 hours, and refunds will be processed within 72 hours.
No refund requests will be accepted after the expiration of a fourteen (14) day period from the subscription to the services.
14. Applicable Law, Dispute ResolutionThe Terms and Conditions are governed by Irish law, without prejudice to the application of specific rules related to (i) general conflict of laws rules, and (ii) mandatory consumer protection rules of the country from which you access the Services (the "Applicable Laws").
Thus, the public order provisions of the Irish Consumer Code protecting consumers are incorporated into the Terms and Conditions by reference, notably subject to the reservations referred to in Article 14.
If the dispute cannot be resolved amicably, you agree to submit all disputes to the competent courts within the jurisdiction of the Dublin Court of Appeal.
15. Update DateVersion 1.0 - 20/11/2024